Remote diagnosis
Live video and phone guidance for systematic troubleshooting and repair.
Technical experience · 2017–Present
Keep it running. Help people solve it.
Hands-on equipment repair, live remote troubleshooting, payment-system installation, employee training and organized service operations.
Current work
Technical support that reaches the field.
Derrick spearheaded the Visual Help Desk program, using Microsoft Teams video calls to diagnose faults and guide field teams through repairs remotely. The approach helps reduce downtime while giving technicians practical, real-time support.
He also develops repair knowledge videos, supports field calls by phone, trains new and existing employees, and works with territory teams to keep repairs, parts and equipment movement organized.
Knowledge & training
Repair videos, clear procedures and hands-on employee instruction.
Parts & uptime
Parts ordering, cost awareness and support focused on machine availability.
Field coordination
Daily support with field technicians, regional teams and territory management.
Equipment & systems
From arcade floor to payment flow.
Arcade & amusement
Video games, claw machines and other amusement equipment: diagnosis, repair, installation, removal and rotation.
Displays & electronics
TV screens, displays, control boards, wiring and electronic components.
Payment hardware
Dollar-bill acceptors, credit-card readers, QR-code scanners and related peripherals.
POS installations
Employer-specific Cantaloupe/ePort and KioSoft game-room installations and configuration.
Tools & repair
Confident use of hand and power tools across mechanical, electrical and installation work.
Warehouse operations
Parts ordering, inventory, shipping, receiving and equipment deployment.
Scope note: this page documents professional employment experience. It is not an advertisement for public arcade, claw-machine or third-party POS repair.
Career foundation
Leadership with a hands-on core.
2017–Present
National Entertainment Network
Master Service Technician · Online Technical Support · Warehouse Management
Remote and hands-on repair support, employee training, equipment installation, parts management and service operations.
2015–2021
Pioneer Taproom
Owner / Operator
Launched and operated the business; installed beer taps, refrigeration and heating systems; created ADA-accessible improvements; and managed staffing, inventory and customer service.
2009–2015
Sport Chalet
Department Lead
Led a fast-paced department, supported shipping and receiving, and trained staff in product knowledge, repairs and daily operations.
Education & certifications
Creative thinking. Technical grounding.
BA Graphic DesignStaffordshire Polytechnic
A-Level Auto EngineeringErith College
Computer Science, Technical Drawing & ArtHowbury Grange Technical School
Professional certificationsD.O.T. · Smith System defensive driving · OSHA forklift operator